Product availability
The company will confirm via email the availability of a product. If a product is not available we will contact you immediately and reimburse the paid sum or offer you an alternative product.

Prices and Method of Payment
All prices are in euro and are inclusive of Italian VAT according to current Italian law. Prices can be subjected to variations. These variations does not apply to a confirmed order.
Metod of payment:
-bank transfer
-credit card
-paypal

Shipping
Within Italy and Europe 5 working days from confirmed payment except for unforeseen circumstances. For worldwide shipping usually 10 working days. For express shipment contact us on info@elisajanna.com.

Damaged package
It is recommended to immediately report a damaged package. If the product bought has been damaged report it immediately to info@elisajanna.com.

Returns and Refunds
It is possible to exchange or return for a refund any product bought if it is carried out within 14 days of the delivery of the item by contacting info@elisajanna.com.
The client is responsible for any risk regarding shipping e related costs. The item needs to be returned unused and intact with its original packaging. Once Elisa&Janna has confirmed that the item is intact the refund will be carried out within 30 days.

Product guarantee
All products by Elisa&Janna are exclusively made in Italy and they are all nickel free.

Recycled copper
Ex art. 104 d.Lgs 206 of 6 September 2005 we certify that we work with recycled copper pipes, handcrafted and not chemically treated by any means by us, from various sources (gas pipes, high tension cable wires etc). When working the copper we do not use chemical products, however, the metal can be harmful to individuals prone to allergic reactions. Elisa&Janna decline any responsibility to damage caused to clients with allergic reactions.